We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at flynomore01@gmail.com. Please note that returns will need to be sent to the following address: 97 All Black Road, Anderbolt, Boksburg.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at flynomore01@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flynomore01@gmail.com.
If we deliver the wrong item to you, your items arrives damaged on delivery, you item is missing parts, or you changed your mind and you no longer want the item, you must return it to us within 2 weeks of delivery.
Please package your return carefully to prevent damage during transit. You must return item in its original product packaging will all the accessories and parts included, and all seals must be intact(if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return if you can so do with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you
If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 2 weeks of delivery. We can replace the item, credit your FlyNoMore account with the purchase price, or refund you- its your choice. However, if we do not have replacement stock available, we’ll rather credit your FlyNoMore account
If you change your mind and you no longer want the item, you must return it to us within 2 weeks of delivery.
You must return defective items within 30 days of delivery. When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should repair or replace the item, credit your FlyNoMore account with the purchase price, or refund you. Keep in mind that not all defect can be repaired, and we may not always have replacement stock available
You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect items. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.
If we reject your return, we will send the item back to you. If we can’t deliver the item to you within 30 days of it’s return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.
When you log a return you can select your return method. We can either arrange to collect the item form you, or you can return it to FlyNoMore’s pickup point. If you choose to return the item to a pickup point you must do it within 7 days of logging the return. We must collect large amounts of items- you don’t have the option to return them to our pickup points
Items you cannot return are marked as non – returnable on the product description page. There are exceptions, such as if we delivered the wrong item, if the item arrives damaged on delivery, or if it is defective. If you’re unsure whether your return will be successful, please contact us and we can figure it out together.
When you log your return, you can choose whether we must credit your FlyNoMore account, refund you the same way you paid, or replace the item.
If your return is accepted and you want us to credit your FlyNoMore account, we will load your credit within 2 business days after your return is accepted. You will have 3 years to use that credit. If you don’t use your credit within 3 years or ask us for a refund during this time, you will lose that credit (yup, we can’t imagine that being a problem either).
If you want us to refund you, we will refund you the same way you paid. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days.
